Return / Refund / Replacement policy
Return / Refund / Replacement policy
Our return/refund/replacement policy only applies if the books are damaged or wrong books are delivered. The policy lasts 5 days. If 5 days have passed since delivery, we can’t offer you any refund or exchange.
To be eligible for a return, your item must be unused.
Damages covered under refund/return/replacement policy only include:
- Severe spine damage, due to which pages are coming apart.
- In transit damages [corner bents/little dents/cover scratches do not come under this]
- More than 2 pages are misprinted.
- More than 2 pages are torn.(24 hours)
- More than 2 pages are missing.
- Smudge making the pages unreadable. There should be more than 2 pages like this to qualify for replacement.
Apart from the above-mentioned issues, refund/reshipment/replacement will also be granted if books are missing in the order/wrong books are delivered. ( If possible, please send us the unpacking video too; if will help us investigate better)
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CONTACT US
If you have any questions on how to return your item to us, Email us at bookspringindia@gmail.com