Return / Refund / Replacement policy

 

Return / Refund / Replacement policy

 

Our return/refund/replacement policy only applies if the books are damaged or wrong books are delivered. The policy lasts 5 days. If 5 days have passed since delivery, we can’t offer you any refund or exchange.

To be eligible for a return, your item must be unused.

Damages covered under refund/return/replacement policy only include:

  1. Severe spine damage, due to which pages are coming apart.
  2. In transit damages [corner bents/little dents/cover scratches do not come under this]
  3. More than 2 pages are misprinted.
  4. More than 2 pages are torn.(24 hours) 
  5. More than 2 pages are missing.
  6. Smudge making the pages unreadable. There should be more than 2 pages like this to qualify for replacement.

Apart from the above-mentioned issues, refund/reshipment/replacement will also be granted if books are missing in the order/wrong books are delivered. ( If possible, please send us the unpacking video too; if will help us investigate better)

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CONTACT US

If you have any questions on how to return your item to us, Email us at bookspringindia@gmail.com